Conditions générales d'utilisation

Please note that credit card payments for Schilthornbahn AG are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as SCHILTHORN CABLEWAY on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to for all inquiries regarding your credit card payments and chargebacks.

Basic provisions

These General Terms and Conditions ("GT&Cs") govern the use of the website and the use of services, in particular the purchase of tickets via the ticket system. The following is a condensed version of the GT&Cs.


Conclusion of contract

The purchaser selects tickets through the online sales channel.

The completed selection is displayed in the shopping cart (web shop). By confirming the order, the ticket purchaser submits a binding offer to purchase the chosen tickets. The ticket purchaser is obliged to provide in full and accurately all information required during the ordering process. Upon receipt of the booking, which the customer submits to Schilthorn Cableway Ltd. (hereinafter referred to as the organiser) or one of its points of sale, a binding contract is entered into between the customer and the organiser. By placing this this booking, the customer accepts the General Terms and Conditions as part of the contract between them and the organiser.


Subject of contract

The organiser is obliged to provide the service requested by the customer within the scope of the advertisement and/or the order confirmation.




Tickets ordered through the organiser's web shop will be charged to a credit card (Visa, MasterCard, American Express)

It is within the organiser's discretion to decide which payment methods are permitted.


Dispatch and delivery of tickets is carried out by email. The print@home tickets are attached to the email message as an electronic file (PDF).



The ticket purchaser has an obligation to check the tickets immediately upon receipt. The ticket purchaser must report any damage to or deviation of the electronically delivered tickets from the ordered tickets within three working days. Should the ticket purchaser fail to do so, the delivered tickets are deemed approved (Art. 201 OR). The ticket (PDF file) can be validated by means of a mobile device at the ticket control points of the organiser. The ticket, in particular the QR code printed on it, must be displayed in legible form by the ticket purchaser's mobile device or printed out clearly legible on an A4 sheet of paper and presented to staff at the relevant Schilthorn Cableway turnstiles.


Electronic delivery of print@home tickets

The ticket purchaser bears the responsibility and risk for ensuring access to the technology needed for the proper use of the tickets.  



Denial of access

The organiser may refuse admission to the event at the turnstile if several copies of a single ticket are in circulation and a holder has already been granted admission. If a ticket holder is refused entry at a ticket inspection for this reason, there is no entitlement to a refund.  

Use of tickets on mobile devices

If access to the ticket is lost or the mobile device is damaged, the ticket purchaser may request dispatch/delivery of the mobile ticket again. The organiser reserves the right to limit the number of repeat deliveries.


No trade or resale permitted

Any trading with or resale of purchased tickets, in particular for commercial or business purposes, is prohibited. The organiser declines any and all liability.


Promotions/prize draws

The use of tickets for promotions and/or prize draws is not permitted without the prior consent of the organiser.



All prices are per person in Swiss Francs and include the statutory value added tax. Prices are explicitly subject to change.


Terms of payment

The booked services must be paid for prior to the start of the event.

Non-punctual payment entitles the organiser to deny the provision of services or withdraw from the contract.



Cancellations by the customer must be sent in writing and require the organiser's consent.


Cancellation or contract changes by the organiser:

If an event or parts thereof cannot be carried out due to force majeure, safety concerns of the organiser, official measures, strike or uncertain weather and other natural occurrences, the organiser is entitled to cancel or abandon the event, even at short notice.

Payments will be refunded, after deduction of the already claimed services, expenses and a handling fee.

Decisions of the organiser are final, and the organiser expressly reserves the right to make changes to the event.

Some events are subject to a minimum number of participants, in which case the organiser reserves the right to withdraw from the contract at short notice.

If fulfilment of the contract is not possible at any other time, or if the customer is not able to access the substitute services offered, payments will be refunded after deduction of the already claimed services. Further claims for compensation are excluded. The event may also be cancelled by the organiser at short notice if participants, through their conduct, omissions or other actions, jeopardise or render impossible the fulfilment of the contract.



Claims for damages asserted against the organiser are excluded unless the damage has been caused intentionally or by gross negligence. The organiser reserves the right to call in auxiliary persons/third parties to provide services. If the organiser rightfully transfers the execution to a third party, the organiser is not liable for the third party's actions and omissions. In particular, the organiser cannot be held liable for damages caused by actions and omissions that are not related to the provision of contractually agreed services, due to the actions of third parties, other participants, the participant, force majeure, natural occurrences, orders issued by the authorities, etc. or due to delayed return home. If a participant does not follow the instructions of the organiser, the organiser assumes no liability whatsoever.


Applicable law and place of jurisdiction  

The contractual relationship is exclusively subject to Swiss law, excluding international agreements. The parties agree on Thun as the sole place of jurisdiction. However, the organiser is entitled, at its own discretion, to assert its claims at the customer's place of residence or registered office.

Should one or more provisions of these General Terms and Conditions be or become ineffective and/or incomplete, the ineffective and/or incomplete provision will be replaced by a legally valid provision that comes closest in its effectiveness to the ineffective and/or incomplete provision. The invalidity and/or incompleteness of a provision does not affect the validity of the other provisions.

Data privacy

The general data privacy provisions of apply.




These GT&Cs have been translated from the original German for information purposes. In the event of a dispute, the German version applies.